The 8 best tips for training employees on ERP

Implementing an Enterprise Resource Planning (ERP) system is essential for improving efficiency and optimizing operations in the modern world. However, the actual potential of an ERP system can only be achieved if team members are properly taught and able to use its capabilities efficiently. Even though there are particular difficulties for small organizations, there are also big benefits to employee ERP training. This article looks at ways to train the employees on ERP systems so they can make the most of all the capabilities.

1. Know Your ERP System and Business Needs

It's fundamental to fully comprehend your ERP system's features before starting any training session. Understand the different features and modules that are most applicable to your company processes. Determine the unique requirements of your company and design a training program to meet these needs. 

2. Create a Full Training Plan

Ensuring an effortless and efficient training process requires a well-structured training plan. Here are a few essential elements to include in your training plan:

• Aims and goals: Make sure you know exactly what you want the training to result in. Establish measurable goals such as raising data accuracy, minimizing errors, or increasing productivity.
• Training modules: Divide the training material up into digestible segments that address various ERP system facets. For example, you might have different modules for customer relationship management (CRM), inventory management, finance, and human resources.
• Schedule: Set an achievable timetable for the training course. Distribute the training sessions over a few weeks or months to give staff time to practice and consolidate what they learned while also preventing overstimulation.

3. Pick the Proper Training Techniques

It is possible to meet different learning styles and preferences by using different training techniques. Think about combining a few of the following techniques:

• ILT, or instructor-led training: Conduct classroom-style training sessions with qualified trainers. Real-time communication, questions, and practical experience are all possible with this method.
• E-Learning: Make use of webinars, video tutorials, and online training programs. With e-learning, employees may learn at their own speed and go over content again if necessary, giving them flexibility.
• On-the-Job Training: Provide users with the opportunity to practice utilizing the ERP system in a genuine work setting. This approach uses real-world application to strengthen learning.
• Peer Training: Motivate experienced employees to coach and educate their coworkers. Peer education can be especially beneficial because it can make staff members feel more at ease asking questions and getting assistance.

4. Tailor training resources

Make sure the training materials are relevant to the particular duties and functions that each employee performs. As an example, the sales team will benefit from a concentration on CRM elements, whereas the finance team will require extensive training on financial modules. Tailored training guarantees that team members obtain useful and relevant knowledge that directly impacts their day-to-day responsibilities.

5. Make Use of Real-World Situations

Include case studies and real-world scenarios in the training program. Through this method, employees are better able to comprehend how real-world company issues can be resolved using the ERP system. Real-world examples make training more interesting and relatable, resulting in better information retention and use.

6. Provide continuous support and resources.

The completion of the initial program should not mark the end of training. Ongoing assistance is essential to guaranteeing long-term success. Put these tactics into practice to offer continuing assistance:

• Help Desk: Provide a specific help desk or support staff that employees can get in touch with for help with ERP-related problems.
• Reference Materials: Establish an archive for reference resources that includes FAQs, quick reference guides, and user manuals. Provide employees with easy access to these materials.
• Refresher Courses: To reinforce learning and keep team members informed about new features and system changes, periodically offer refresher sessions.

7. Encourage a Culture of Continuous Learning

Promote a culture of continuous learning within your company. Encourage your employees to continue being attentive and proactive in their search for new training opportunities. Acknowledge and honor those who go above and above to expand their ERP expertise.

8. Assess Training Efficiency

To find opportunities for improvement, review the success of your training program on a regular basis. Measure training success using the following techniques:

• Feedback and Surveys: Gather employee opinions via interviews and surveys. Ask about their training experience, the content's usefulness, and any difficulties they faced.
• Performance Metrics: Monitor key performance metrics (KPIs) include system usage, productivity, and error rates. To assess the training's effectiveness, compare these KPIs from before and after.
• Notes: Watch the employees as they go about their daily tasks using the ERP system. Determine any knowledge gaps or potential areas for further training.

Final Thought: Empowering Your Employees with Useful ERP Training

Your small business can be completely transformed by implementing an ERP system, which increases efficiency and streamlines processes. However, how well your team members are trained to use the system will determine how successfully your ERP deployment goes. Your staff will be prepared to take use of the full potential of your ERP system if you create a thorough training plan, select appropriate training techniques, personalize material, and offer continuous support. Investing money into efficient ERP training is an investment in your company's long-term success.