Sophie Martin
Beauty Salon
“Tickets, notes, and files live next to the client in this helpdesk software. We stopped losing requests in chat.”
Create, collaborate and organize all your work in one place
Composity Helpdesk connects tickets, projects, files, and timesheets in one cloud system for SMBs. Integrates with CRM, ERP and CMS & eCommerce.
Who Composity Helpdesk is for
Support teams, agencies, and service businesses that need tickets, tasks, documents, and timesheets in one place — instead of chat threads and disconnected tools.
By industry
By role
Support agents
Project managers
Team leads
Business owners
Helpdesk
Modules
Helpdesk modules: tickets, projects, files & timesheets
Tasks, documents, tickets, and time — pick a module to see it in Composity Go or Business OS.
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Project & Tasks
Plan work, assign owners, and track tasks from start to finish.
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Document management
Store and link files to tickets and projects with full context.
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Helpdesk & Support
Centralize requests and conversations for faster resolution.
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Timesheets
Log time and roll it up for review, payroll, or reporting.
How Composity Helpdesk organizes tickets, projects & SLAs
Tasks, collaboration, and scheduling in one place — so teams stay aligned whether they sit together or across time zones.
Helpdesk & Collaboration Software
Organize tasks, conversations, and calendars together
Move work forward
Organize tasks, to-do lists, and reminders with ease. You can create subtasks of the tasks in the list, add notes to them for reference, and even attach files. You will never lose great ideas or context in a transient notification or chat again!
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Move work forward
Organize tasks, to-do lists, and reminders with ease. Create subtasks, add notes for reference, and attach files so context stays with the work.
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Communicate effectively
Whether your teams are co-located, distributed, or fully remote, Composity Helpdesk provides an engaging and intuitive collaboration experience with multiple options for asynchronous teamwork. Integrate with your messaging and email apps to support the different ways your team likes to communicate.
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Manage changes
Composity Helpdesk contains a calendar tool in which one can add social events, business meetings, set goals, and do much more. The tool automatically reminds users of upcoming events.
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Helpdesk & Support
Centralize tickets and conversations so agents resolve issues with full history and context — tied to the same customer record in CRM.
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Features
Helpdesk software with CRM, ERP and eCommerce in one system
Track work, share files, and stay on schedule — tasks, time, and support in one place.
Create, assign, and follow tasks with clear ownership so nothing falls through the cracks.
Store and link documents to tickets and projects so context is always next to the work.
Log time against tasks and clients to understand effort and support billing or SLAs.
See status across queues and projects so teams and stakeholders know what is done and what is next.
Plan work with due dates and sequences so priorities stay visible across the team.
Share attachments with the right people so handoffs stay fast and auditable.
Keep meetings, deadlines, and milestones in one calendar tied to your work.
Get alerted when assignments change or customers reply — without living in email alone.
Centralize tickets and conversations so agents resolve issues with full history and context.
Roll up time into timesheets for review, payroll, or client reporting — consistent and traceable.
Integrations & ecosystem
Connect helpdesk to CRM, messaging, email, and automation — so tickets and project work stay tied to the same customer record.
Shopify
WooCommerce
WordPress
n8n
Zapier
Stripe
FastCheckout
MyPOS
DHL
Speedy
Econt
Other banks
Other payment processors
Composity CRM
Support cases and project work link to client records — with sales history and open issues.
Composity ERP
Tickets and timesheets stay connected to invoices, inventory, and finance.
Composity CMS & eCommerce
Storefront orders and customers sync into the same support profiles.
Composity Business Intelligence
Live dashboards across queues, time, and customer work.
Composity POS
Retail checkout connected to inventory, finance, and customer history.
API Docs
Extend helpdesk workflows with Composity documentation.
Helpdesk software reviews from retail, wholesale and services
Real teams use Composity Helpdesk to organize tickets, tasks, and collaboration in one place.
James Whitaker
Retail
“Tasks, subtasks, and reminders keep the team aligned. Nothing falls through the cracks.”
Liam Chen
IT Services
“Helpdesk software tickets sit on the same customer record as CRM. Support is faster and more personal.”
Priya Sharma
Consulting
“Timesheets roll up time for client reporting. Billing and SLAs finally match the work we did.”
Carlos Mendes
Transport Services
“Distributed teams collaborate without losing context in email. The calendar reminders are a plus.”
Maya Nakamura
Design Studio
“Support is extremely fast and responsive. Any questions are resolved in minutes, not hours.”
1,230+ clients already trust us
Implementation
Helpdesk pricing and implementation time for SMBs
Micro & Small teams start on Composity Go. Mid & Enterprises run on Composity Business OS.
Pricing starts from
Core modules are included in the plan. Add more as you grow.
See all plansImplementation time
Micro & Small
1–5 hours
Mid & Enterprises
3–10 days
Composity has a proven implementation methodology — from configuration and training to go-live support.
How implementation worksWhat our customers love most:
- Top support
- Easy & Convenient
- Secure & Reliable
Frequently Asked Questions
Helpdesk software is a tool for organizing, managing, and responding to support inquiries, so that it can significantly decrease the time spent on user issues and better organize your team. Some helpdesks handle external consumer requests, while others handle internal support requests from team employees.
With Composity helpdesk software you can respond to your clients’ questions faster and assist them in fixing their difficulties more easily. The platform allows you to manage your clients’ tickets, assign tickets to the right person, and manage the response time of that person. This lets you keep your clients happy, reduce the amount of time spent on the helpdesk, and increase productivity as a result. Your company can save time and money by streamlining and automating assistance using Composity Helpdesk tool. Composity helpdesk software is a great collaborative tool, allowing teams to help each other improve without having to ask each other individually.
Email tickets, chat support (if applicable), service requests, maybe phone logs — all tracked in one system.
Yes — you can offer a customer portal or knowledge base where users can search solutions, view FAQs, or open tickets, reducing load on support staff.
Yes — agents can view customer profiles, past tickets, and purchase history for faster, more personal support.
Composity automation combines helpdesk, project management, task workflows, and team collaboration — connecting support and operations to CRM and ERP.
Yes. Manage support tickets, SLAs, knowledge base articles, and customer communication in one module.
Support cases and project work link to client records — giving teams full context on sales history and open issues.
Yes. Configure triggers, notifications, and approval flows to reduce manual handoffs between teams.
Composity Go is mini ERP for micro and small teams from €7/month. Business OS is the full ERP for mid-size and enterprise teams from €50/month, with accounting, inventory, POS, and manufacturing. See all plans.
Composity Go can go live in 1–5 hours. Business OS typically takes 3–10 days. See how implementation works.
Its Free to Try
Eliminate manual tasks now!
Start now and upgrade as you grow.